Privacy Policy

Introduction

XA Game Pro Xbox Lounge ("we", "us", "our") operates our online platform to provide information about our services and to facilitate customer interaction. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our site or interact with our services.

If you have questions about this policy or our data practices, contact us at info@xagame.pro or by mail at:

P.O Box 3395, Al Istiqlal Street, Katara, Doha, Doha Municipality, Qatar

Information We Collect

We collect information to operate effectively and provide the best experiences. The categories of information we collect include:

Contact information: name, email address, postal address when you provide it to us.
Account details: username, account preferences, and other registration information.
Usage data: pages visited, time on site, features used, and interaction data.
Device and technical data: IP address, browser type, operating system, and device identifiers.
Payment and transaction data: where applicable and only when you make purchases or bookings through our platform (collected via secure, third-party payment processors).

We collect information you provide directly to us and information collected automatically through cookies and similar technologies.

How We Use Information

We use the information we collect for purposes such as:

Providing, maintaining, and improving our services.
Responding to inquiries, fulfilling requests, and communicating with you about your account or transactions.
Processing payments and preventing fraud.
Personalizing and analyzing usage to improve user experience and service functionality.
Complying with legal obligations and protecting our rights and users' safety.

Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to provide, protect, and improve our services, to analyze trends, and to customize content. You can control cookies through your browser settings; however, blocking cookies may limit certain features of the service.

Types of technologies we use include:

Essential cookies for site functionality.
Performance and analytics cookies to understand how the site is used.
Functional cookies to remember preferences.

Sharing and Disclosure

We may share personal information with:

Service providers and vendors who perform services on our behalf (e.g., payment processors, hosting, analytics).
Affiliates and partners as necessary to provide the service.
Law enforcement, regulators, or other parties when required by law or to protect rights, property, or safety.

We do not sell personal data. Where any transfers occur, we take steps to protect personal information consistent with this Policy and applicable law.

Data Security and Retention

We implement reasonable administrative, technical, and physical measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

We retain personal data only as long as necessary for the purposes described and to comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, including access, correction, deletion, restriction, and portability. You can exercise these rights by contacting us at info@xagame.pro. We will respond in accordance with applicable law.

You may opt out of certain communications by following the unsubscribe instructions in our messages. Please note that transactional messages about your account cannot be unsubscribed from.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child without parental consent, we will take steps to delete that information.

Third‑Party Links and Services

Our site may contain links to third-party sites or services. This Privacy Policy does not apply to those services. We encourage you to review the privacy policies of any third party you interact with.

International Transfers

Information we collect may be transferred to and processed in countries other than your country of residence. We take steps to protect personal data when it is transferred internationally, consistent with this Policy and applicable legal requirements.

Changes to This Privacy Policy

We may update this Policy periodically. We will post the updated Policy on our site with a new "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated Policy.